Privacy Policy
Effective Date: 04/01/2026
Company Name: Estherville Veterinary Clinic, PLLC
Contact: 712-362-5758
sbrown@esthervilleveterinaryclinic.com
121 W. Central Ave., Estherville, IA 51334
1. Introduction
Estherville Veterinary Clinic, PLLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our veterinary clinic, including through our website, text messaging (SMS/MMS), and other communications. By using our services or opting in to receive text messages from us, you consent to the practices described in this Privacy Policy.
2. Information We Collect We may collect the following types of information:
- Personal Information: Name, phone number, email address, service address, and payment details.
- Service Information: Details about your pet’s or animal’s needs, appointment
dates, and service history. - Communications Data: Messages you send or receive through our SMS program,
including opt-in/opt-out confirmations. - Website Usage Data: When you visit our website, we may collect non-personal information like IP address, browser type, and pages visited.
3. How We Use Your Information.
We use your information to:
- Schedule and confirm appointments
- Send updates, estimates, and invoices
- Provide customer support and follow-ups
- Comply with legal or regulatory obligations We will never sell, rent, or share your personal information with third parties for their marketing purposes.
4. SMS Messaging and 10DLC Compliance
By providing your mobile number and opting in, you agree to receive text messages from Estherville Veterinary Clinic, PLLC related to your veterinary services.
- Message Frequency: Varies based on your interaction (e.g., appointment updates).
- Message and data rates may apply.
- Opt-Out: You can reply STOP at any time to unsubscribe from future messages.
- Help: Reply HELP for assistance.
Your consent to receive SMS messages is not a condition of any purchase.
5. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Afterward, your data will be securely deleted or anonymized.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
7. Sharing Your Information We may share limited information with:
- Service providers who assist in delivering our services (e.g., scheduling software, payment processors, SMS platforms)
- Legal authorities when required by law or to protect our rights
- No mobile information will be shared with 3rd parties for marketing/promotional purposes. All third parties must comply with privacy and data protection obligations.
8. Your Privacy Rights Depending on your location, you may have rights to:
- Access, correct, or delete your personal data
- Withdraw consent to marketing communications
- File a complaint with a data protection authority
To exercise these rights, contact us at sbrown@esthervilleveterinaryclinic.com
9. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Effective Date.”
10. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact: Estherville Veterinary Clinic, PLLC
Contact: 712-362-5758
sbrown@esthervilleveterinaryclinic.com,
121 W. Central Ave., Estherville, IA 51334
